![]() Really stressful, nearly missed my 11:30am flight from T2 as I didn't get to T2 till 9:35am, a full hour after the scheduled pick up time. Bus got absolutely packed as it went from hotel to hotel until it had to turn people away for being so cram packed. Bus was 20min late arriving at Raddison (8:36am on timetables arrived at 9am). Hotel Hoppa bus can take up to 1 hour from Raddison hotel as it serves several other hotels after it picks you up before finally going to T3 and then T2. ![]() A Red Bus will go direct to the Heathrow bus station assuming you catch a relevant bus number. walk out of your hotel and get a London Transport red bus to the Heathrow central bus terminal in the middle of Terminal 2&3 instead or book an Uber or other taxi to go directly to your terminal. Hotel Hoppa get a grip on what customer service looks like, you are one of the very first companies visitors to the UK get to experience and you are setting a very poor example.ĭo not use this service. Why would a bus service picking passengers up from an international airport have such limiting payment options!!! The drivers are rude, unhelpful the scheduled times for pick up are unreliable. The service although reasonable in cost is to be avoided. ![]() The driver then took double the payment from her because he said 'he did not have change'. The bus never showed for the scheduled pick up and ended up with multiple unhappy people waiting, the bus finally showed up at the next scheduled pick up time.Īnother lady with 2 small children attempted to board the bus and again did not have a contactless card the driver told her to get off the bus unless she had cash. I attempted to take the Hoppa bus from Heathrow terminal 5 to be told the bus only took contactless cards, I explained to the driver I did not have a contactless card only a chip card the driver simply shrugged his shoulders and told me there was no other option and to get off the bus 'not my problem', I ended up taking a taxi to the hotel (1.4 miles for £23.50).įor the return journey the next day to the airport I downloaded the app and paid for my ticket online after my previous experience I verified the Hoppa bus times for my hotel and waited patiently for my ride back to the airport.
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